FAQ's

FAQ’s

How long will my order take to arrive?

To serve you better and get the best prices, your order may be shipped from one of our international suppliers. Therefore, please allow 7-20 business days for your parcel/s to arrive.

Can I track my order?

Yes, if you need to track your order, simply send us a message and we will send you a tracking number.

What if I want to return an item?

Goods Damaged in Transit

If an item is damaged in transit, you must contact us at support@diygadgets.co.uk within 3 business days of receiving the damaged item. We will make arrangements to have the item returned to us and either send you a replacement or issue a refund.

Return of Faulty Goods

If you have received a faulty item, please contact us at support@diygadgets.co.uk so that we can assist you. Time frames for refunds on faulty goods will vary from product to product.

Items that Cannot be Returned

In the interests of hygiene, certain items cannot be returned to us once the packaging has been opened unless the item is faulty.

How can I get in touch if I have a problem with my order?

Please email us at support@diygadgets.co.uk

How can I pay for my order?

We have a list of accepted methods e.g., credit card, debit card, PayPal, etc.

Will my order arrive all in one parcel?

Most of your orders will arrive together but occasionally they may be split.

How can I stay in the loop about special offers and deals?

Join our email list and /or like your FB page.